rm34 Privacy Policy
User Data Protection — Effective 2026
This Privacy Policy explains how rm34 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. We respect your privacy and are committed to ensuring your data is handled responsibly and securely at all times.
Last updated: January 2026
Information We Collect
When you register and use the rm34 platform, we collect several categories of information to ensure our services function properly and securely. The types of information we collect are as follows:
Account Information
This includes your full name, email address, phone number, date of birth, and registered username. This information is required to verify your identity and keep your account secure.
Device & Browser Information
We collect technical data such as device type, operating system, browser type, IP address, screen resolution, and session information. This data is used to optimise your platform experience across multiple devices, including Android and iOS smartphones.
MYR Payment Information
We record transaction details in MYR, including the payment method used (FPX, Touch 'n Go eWallet, bank transfer), deposit and withdrawal amounts, and transaction dates and times. Full bank account numbers or payment card details are not stored directly by rm34 — all processing is handled through secure, encrypted payment gateways.
Cookies & Usage Data
The rm34 platform uses cookies and similar tracking technologies to record browsing behaviour, language preferences, login sessions, and in-platform activity. This usage data helps us understand how users interact with the platform for continuous improvement purposes.
Data Protection Commitment
- Full SSL encryption
- Restricted access to sensitive data
- No sale of data to third parties
- Data deletion upon request
- Regular Security Audits
- Malaysian legal compliance
How We Use Your Information
All information collected by rm34 is used solely for legitimate purposes directly related to the delivery of platform services. We do not use your data for unrelated purposes without your consent. The primary uses of your information are as follows:
- Verifying your identity and processing account registration
- Processing deposits and withdrawals in MYR
- Providing responsive customer support in Bahasa Malaysia
- Sending important notifications related to your account and transactions
- Preventing fraud and illegal activities on the platform
- Complying with applicable legal and regulatory requirements
- Analysing platform usage for technical improvements
- Sending promotional information (with user consent only)
Rm34 will not use your information for third-party marketing purposes without your explicit consent. You may withdraw consent for marketing communications at any time through your account settings.
Cookies & Session Tracking
The rm34 platform uses cookies to ensure core platform functions operate correctly. Session cookies maintain your login state while you use the platform, while preference cookies store your language settings and display preferences.
The analytics cookies we use are limited to aggregate platform performance monitoring and do not contain personally identifiable information. You can manage your cookie settings through your browser, though disabling certain cookies may affect platform functionality.
Rm34 does not use third-party cookies for targeted advertising or the sale of user profiles to any external parties.
Data Storage & Security
All rm34 user data is stored on servers protected by SSL encryption and strict access controls. Only authorised personnel may access user data, and only to the extent required to carry out operational duties.
Rm34 conducts regular security audits and applies current best practices to protect data against unauthorised access, breaches, or misuse. In the event of any security incident affecting user data, we will notify the affected users within a reasonable timeframe.
Data will be retained for as long as your account remains active, or for as long as necessary to fulfil our legal obligations. Once an account is closed and the mandatory retention period has lapsed, your data will be securely deleted.
User Rights, Data Sharing & Policy Changes
Access, Correction & Deletion Rights
As an rm34 user, you have the right to access a copy of the personal data we hold about you. You may also request corrections to inaccurate information and request deletion of your data, subject to applicable legal retention requirements. To submit such a request, please contact our support team at [email protected].
Third-Party Data Sharing
Rm34 does not sell or trade users' personal data to third parties. We only share data in limited circumstances: with trusted payment service providers to process MYR transactions, with competent authorities when required by law, or in the event of a business merger where users will be notified in advance. All data sharing is subject to strict confidentiality agreements.
Policy Changes & Contact Us
Rm34 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after changes take effect constitutes acceptance. For further enquiries about your data privacy, see our FAQ or contact us at [email protected]. This policy was last updated in January 2026.
Questions About Your Data Privacy?
If you would like to learn more about how rm34 protects your information, or wish to submit a personal data request, our team is ready to assist. You can also visit our FAQ page for answers to common privacy questions.